Privacy Policy

Information We Collect

Data You Provide Directly

When you create an account or contact us, we collect information you choose to share. This typically includes your name, email address, phone number, and company details if relevant. For our forecasting services, you might also provide financial data, budget parameters, or business metrics.

We only ask for information that helps us deliver better service. You can always choose what to share, though some features require certain data to function properly.

Data We Collect Automatically

Like most websites, we gather technical information when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this to improve performance and understand what content resonates with visitors.

We also track usage patterns within our forecasting tools. This helps us identify which features are most valuable and where people encounter difficulties.

Financial Information Handling

Our platform processes financial data you input for forecasting purposes. We treat this information with exceptional care and apply additional security measures. Payment information, when applicable, is processed through secure third-party payment processors who meet international security standards.

How We Use Your Information

We use collected data for several specific purposes, each designed to improve your experience or operate our business effectively:

• Providing and maintaining our forecasting and budgeting services
• Processing your requests and responding to inquiries sent to help@neuronstreamwise.com
• Sending important updates about service changes or technical issues
• Analyzing usage patterns to improve our platform's accuracy and usability
• Developing new features based on how people actually use our tools
• Preventing fraud and maintaining platform security
• Complying with legal requirements under South Korean data protection laws

We don't use your financial data for marketing purposes. When we send communications about new features or resources, these are directly related to services you've shown interest in.

Data Sharing and Disclosure

We keep your information within our organization whenever possible. However, there are specific situations where we share data with others:

Service Providers

We work with carefully selected companies that help us operate our platform. This includes hosting providers, email service providers, and analytics tools. These partners can only access data necessary for their specific function and are contractually required to protect your information.

Legal Requirements

We may disclose information when required by South Korean law, in response to valid legal processes, or when necessary to protect our rights or the safety of others. We'll notify you about such requests unless legally prohibited from doing so.

Business Transfers

If NeuronStreamWise is acquired or merges with another company, your information may transfer to the new entity. We'll notify you before this happens and explain any changes to how your data is handled.

We never sell your personal information to third parties. Your financial forecasting data remains confidential and is not shared with external parties except as described above.

Your Rights and Choices

Under South Korean data protection laws, including the Personal Information Protection Act, you have several rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request.
• Correction: If your information is inaccurate or incomplete, you can ask us to correct it. You can also update most information directly through your account settings.
• Deletion: You can request deletion of your personal information, subject to certain legal exceptions. We may need to retain some data for legal compliance or legitimate business purposes.
• Data Portability: You can request your data in a structured, commonly used format for transfer to another service.
• Objection: You can object to certain processing activities, particularly those based on legitimate interests rather than legal requirements.
• Restriction: In some circumstances, you can ask us to temporarily restrict how we process your information.

To exercise these rights, contact us at help@neuronstreamwise.com or write to our office at 396-2 Simgok 2(i)-dong, Wonmi-gu, Bucheon-si, Gyeonggi-do, South Korea. We'll respond within the timeframes required by law and verify your identity before processing requests.

Data Security Measures

We implement comprehensive security measures to protect your information from unauthorized access, alteration, or destruction. Our approach includes both technical and organizational safeguards:

All data transmission occurs over encrypted connections using industry-standard TLS protocols. Your financial forecasting data is encrypted both in transit and at rest on our servers. We use secure authentication methods and maintain strict access controls, limiting who within our organization can view personal information.

Our systems undergo regular security audits and vulnerability assessments. We maintain detailed logs of access to sensitive information and monitor for unusual activity patterns. Our staff receives regular training on data protection practices and security awareness.

While we take security seriously, no system is completely invulnerable. If we detect a data breach that could affect you, we'll notify you promptly and explain what happened, what information was involved, and what steps we're taking to address the situation.

Data Retention Periods

We retain your information only as long as necessary for the purposes described in this policy or as required by law. Specific retention periods vary by data type:

• Account Information: We retain your profile and contact details for as long as your account remains active, plus 90 days after closure to accommodate reactivation requests.
• Financial Forecasting Data: Your forecasting history and budget data is retained for three years after your last activity, allowing for historical analysis and tax-related references.
• Communication Records: Customer support conversations and email correspondence are kept for two years to maintain service continuity and resolve potential disputes.
• Usage Analytics: Aggregated, anonymized usage data may be retained indefinitely for product improvement purposes.
• Legal Records: Information required for legal compliance or involved in legal proceedings is retained according to applicable statutes.

You can request earlier deletion of your data by contacting us directly. We'll honor such requests unless legal requirements mandate continued retention.

International Data Transfers

Our primary operations are based in South Korea, and we store most data within South Korean data centers. However, some of our service providers operate internationally, which may involve transferring your information outside South Korea.

When we transfer data internationally, we ensure appropriate safeguards are in place. This includes using service providers who comply with recognized data protection frameworks and implementing standard contractual clauses approved by data protection authorities.

For users located outside South Korea, your information may be processed in our South Korean facilities. By using our services, you consent to this transfer and processing.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on neuronstreamwise.com. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

Types of Cookies We Use

Essential Cookies: These are necessary for basic site functionality, like maintaining your login session. You can't opt out of these while using our services.

Performance Cookies: These help us understand how visitors interact with our site by collecting anonymous usage information. This data guides our improvement efforts.

Functionality Cookies: These remember your preferences and settings to provide a personalized experience.

You can control cookie settings through your browser preferences. Disabling certain cookies may limit some features but won't prevent you from accessing core forecasting tools.

Children's Privacy

Our services are designed for business users and individuals managing financial planning. We don't knowingly collect information from anyone under 14 years of age. If you believe we've inadvertently collected data from a child, please contact us immediately at help@neuronstreamwise.com, and we'll promptly delete it.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll notify you through email or a prominent notice on our website at least 30 days before the changes take effect.

We encourage you to review this policy periodically. The date at the top indicates when we last updated it. Continued use of our services after changes become effective constitutes acceptance of the revised policy.

For major changes that affect how we handle your financial data, we may seek your explicit consent before applying the new practices to existing information.

Compliance with South Korean Laws

As a company operating in South Korea, we comply with the Personal Information Protection Act and other relevant data protection regulations. We've registered our data processing activities with appropriate authorities and maintain documentation of our compliance measures.

We appoint a personal information protection officer responsible for overseeing compliance and addressing concerns. Our current officer can be reached through the contact information below.

South Korean residents have additional rights under local law, including the right to file complaints with the Personal Information Protection Commission if you believe we've mishandled your data.